hello@thepuppyposter.com
Questions and Answers
How long is the delivery time?
How long is the delivery time?
You’ll receive a preview by email within 24 hours.
Once you’ve approved it, your portrait will be produced and shipped from the printing facility closest to you.
With production partners in over 35 countries, your order is printed locally — ensuring fast delivery and no unexpected customs fees or import charges.
Will I see the portrait before it’s sent?
Will I see the portrait before it’s sent?
Yes, of course! You’ll always receive a preview of your portrait for approval before we send it to you.
If you have any special requests or want to make changes, just let us know — we’ll adjust the portrait until you’re completely happy with it.
How do I know if my photo is of good enough quality?
How do I know if my photo is of good enough quality?
A photo taken with a smartphone works perfectly!
If, for any reason, your photo isn’t of sufficient quality, we’ll contact you to find a solution together.
How many changes can I make?
How many changes can I make?
Så mange du trenger! Vårt viktigste mål er at du skal bli 100 % fornøyd med portrettet ditt. Vi vet hvor viktig detaljer er når det gjelder ditt elskede kjæledyr.
What kinds of pets can you create portraits of?
What kinds of pets can you create portraits of?
We can create portraits of **any pet** — dogs, cats, horses, birds, rabbits, and many more.
We’re open to all kinds of animals — and even people! We’ve also helped customers create portraits of cars, homes, and other custom requests.
Got an idea? Let us know!
What happens if I’m not satisfied?
What happens if I’m not satisfied?
We guarantee that we’ll work with you until you’re completely satisfied.
This can mean making adjustments to your portrait, switching to another product option, or offering a full refund.
Since you always receive a preview before we print and ship your portrait, it’s rare that customers aren’t happy with the result.
How can I contact you?
How can I contact you?
You’re very welcome to contact us by email at 📧hello@thepuppyposter.comVi We usually reply within 24 hours on business days.
What is The Puppy Poster?
What is The Puppy Poster?
We help you create a personal and unique poster of your pet!
Every pet is a work of art, and our goal is to create portraits that bring joy to your home.
With high-quality printing on premium paper — produced locally — your poster of your furry friend will be a lasting keepsake for years to come.
Of course, we can also create portraits of all kinds of pets, horses, and more.
Is shipping free?
Is shipping free?
Yes, we always offer free shipping!
Your portrait will be shipped with your local delivery provider and can be fully tracked.
What payment methods do you offer?
What payment methods do you offer?
We offer several secure payment options, which may vary depending on your location:
Credit and debit cards (Visa, Mastercard, American Express)
Klarna (Pay later or split payments)
PayPal
All payment methods are safe and encrypted for your protection.
Can I return my portrait?
Can I return my portrait?
We want you to be 100% satisfied with your portrait.
If, for any reason, you’re not happy, we offer free adjustments until you are.
And if we still can’t achieve the result you’re looking for, we’ll provide a full refund or an alternative solution.
Our goal is for you to feel completely confident and happy with your purchase.
Have any questions or concerns? Contact us at 📧 hello@thepuppyposter.com –
we’re always happy to help!