Frequently asked questions

These are answers to some of the most common questions!

General questions

We help you create a personal and unique poster of your dog! With tasteful Scandinavian design, your creativity and your beautiful dog - your poster will be a cherished decoration of your home bringing you joy forever!

It simple! Upload your favourite photo of your dog and then write your dogs name and breed. A preview of your Puppy Poster is created in real time so you can always see what the end result will look like. We then print your Puppy Poster, exactly as it looks on your screen, and ship it to you - always with free shipping!

To elevate the uniqueness of your masterpiece you may choose to include a paw-print kit. Have a look at our Guide page or visit our Instagram for inspiration and instructions. The paw-print kit is shipped separately.

Send us an email at hello@thepuppyposter.com and we will get back to you within 24 hours!

My order

We can cancel an order as long as you notify us the same day as you placed it. When your order has been placed we are unable to alter the design of the poster or the contents of the order. But when cancelled, you can place a new order with the alterations you wish!

Delivery

Yes! Delivery is always included, wherever you may live in the World. Delivery is made to your nearest UPS Access Point.

If you live outside the EU customs may be added by your countries customs department upon delivery. Please check your local custom regulation.

Delivery time is between 3-12 business days depending on how far from Sweden you live. You will get tracking info from us as soon as it is shipped.

Norway, Finland, Denmark: 3-7 business days
Rest of Europe: 3-8 business days
Rest of World: 4-12 business days

Your package will be delivered to a UPS Access Point. UPS will hold it there for you for a period of time to allow pick up. Please contact UPS (www.ups.com) for more information on length of that period as it may vary between locations.

If you for any reason fail to pick up your package from your UPS Access Point within this time period it will be returned to us. We will contact you when your package has been returned to us. If you then want us to send your package to you again any additional shipping costs will charged to you.

Payment

We offer Klarna Checkout Global. Payment is made with Mastercard or Visa, 100% secure.

Klarna is one of Europe’s largest banks and is providing payment solutions for 60 million consumers across 130,000 merchants in 14 countries. More info here: https://www.klarna.com/us/about-us/

Our products

We are happy to receive suggestions at hello@thepuppyposter.com, and we will see what we can do in terms of creating what you want!

No, you do however you want! Your Puppy Poster is designed to include your dog’s name and breed, but you may choose to write whatever you like. You may even leave it blank - it will look just as great!

At the moment we are not offering frames internationally.

You may choose between 50 x 70 cm (width x height) or 30 x 40 cm. In imperial units this is approximately 19,7 x 27,6 inches or 11,8 x 15,7 inches respectively.

All Puppy Posters are printed in Sweden with high quality, environmentally friendly paper and ink that will last a lifetime.

Returns & help

The most important thing for us is that you are happy. Therefore, we have our satisfaction guarantee-policy on all orders. This means that we guarantee to help you until you are happy with your poster, whether it is through a new poster, a discount or any other solution that suits you. If you for any reason are unhappy with your buying experience, do not hesitate to email us at hello@thepuppyposter.com and we will get back to you as soon as possible.

Since each Puppy Poster is tailor made for you we cannot offer returns. However, we will always help if you are unhappy with your shopping experience for any reason. It is very important for us that your Puppy Poster is a thing of joy!

If you for any reason are dissatisfied with your poster or your shopping experience then please contact us at hello@thepuppyposter.com and we will get back to you as soon as possible!

The Puppy Poster Sweden AB, 559202-9564

Address: Vattenledningsvägen 16, 126 33 Hägersten, SWEDEN