Frequently asked questions

Ask us anything in the chat here on the website, or on email!

General questions

We help you create a personal and unique poster of your pet! With tasteful Scandinavian design, your creativity and your beautiful dog - your poster will be a cherished decoration of your home bringing you joy forever!

It simple!

Either choose a handmade illustration, get your preview on email in 48 hours. Free return if you are not happy!

Or create a quality print where a preview of your poster is created in real time so you can always see what the end result will look like. We then print your poster, exactly as it looks on your screen, and ship it to you - always with free shipping!

Write us on the chat here on the website! Or send us an email at hello@thepuppyposter.com and we will get back to you within 24 hours!

My order

Yes, you can always cancel your order before having received it. Also, when you have received it we have a Free returns policy, so you never have to worry!

Delivery

Yes! Delivery is included, wherever you may live in the World.

We have a network of producers and produce locally in over 30 countries.
Norway, Sweden, Denmark, Germany, United Kingdom and many more!

You also have the option to add home delivery to your door for a small extra fee.

Delivery time is between 2-4 business days.

We have a network of producers and produce locally in over 30 countries.
Norway, Sweden, Denmark, Germany, United Kingdom and many more!

If you for any reason fail to pick up your package we will contact you when your package has been returned to us. If you then want us to send your package to you again any additional shipping costs will charged to you.

Payment

We offer payment by Credit or Debit card with Mastercard or Visa, 100% secure. We also offer PayPal payment.

We use Klarna as a payment provider, Klarna is one of Europe’s largest banks and is providing payment solutions for 60 million consumers across 130,000 merchants in 14 countries. More info here: https://www.klarna.com/us/about-us/

Our products

We are happy to receive suggestions at hello@thepuppyposter.com, and we will see what we can do in terms of creating what you want!

No, you do however you want! Your Puppy Poster is designed to include your dog’s name and breed, but you may choose to write whatever you like. You may even leave it blank - it will look just as great!

At the moment we are not offering frames.

You may choose between 50 x 70 cm (width x height) or 30 x 40 cm. In imperial units this is approximately 19,7 x 27,6 inches or 11,8 x 15,7 inches respectively.

All Puppy Posters are printed with high quality, environmentally friendly museum-grade matte paper and ink that will last a lifetime.

Returns & help

The most important thing for us is that you are happy. Therefore, we have our satisfaction guarantee-policy on all orders. This means that we guarantee to help you until you are happy with your poster, whether it is through a new poster, a discount or any other solution that suits you. If you for any reason are unhappy with your buying experience, do not hesitate to email us at hello@thepuppyposter.com and we will get back to you as soon as possible.

Since our customers are so happy with our product we offer free returns on all purchases.

Yes! We will always help if you are unhappy with your shopping experience for any reason. It is very important for us that your Puppy Poster is a thing of joy! Since our customers are so happy with our product we offer free returns on all purchases.

If you for any reason are dissatisfied with your poster or your shopping experience then please contact us at hello@thepuppyposter.com and we will get back to you as soon as possible!

The Puppy Poster Sweden AB, 559202-9564

Address: Vattenledningsvägen 16, 126 33 Hägersten, SWEDEN